Refund & Return Policy

Transparent policies for returns, refunds & cancellations

This Refund, Return & Cancellation Policy ("Policy") forms part of the Terms & Conditions of Alankritha Boutique (www.alankrithaboutique.com). By placing an order on our website, you agree to the terms below.

General Policy

  • All products sold on our website are carefully quality-checked before dispatch
  • Color, texture, or slight design variations may occur due to lighting, photography, or screen settings. Such differences will not qualify as defects or grounds for refund/return

Important: We follow a strict no return, no refund, and no exchange policy, except in cases of proven manufacturing defect or damage during transit.

Defective or Damaged Products

In the unlikely event you receive a defective or damaged product:

1
You must notify us at reshmalankritha@gmail.com within 24 hours of delivery
2
You must provide your Order ID, clear pictures of the defect, and an unboxing video showing the issue
3
If approved, we will initiate an exchange or refund at our sole discretion
4
Refunds (if applicable) will be processed within 10–15 working days after receipt and verification of the returned product

Delivery Issues

  • If the package is tampered with, please refuse to accept delivery and notify us immediately
  • Once you accept delivery, it will be deemed that the package was received in good condition
  • Delivery delays caused by courier/shipping partners are beyond our control and will not qualify for refunds

Order Cancellation

  • Orders once placed cannot be cancelled after 24 hours
  • Shipping and handling charges are non-refundable

Note: Customized, made-to-order, or sale/discounted items cannot be cancelled under any circumstances.

Offer & High Volume Order Policy

STRICT NO REFUND/CANCELLATION POLICY: Products purchased through any type of offers, promotional sales, or during high-demand periods are strictly non-refundable and non-cancellable under any circumstances.

Risk Acknowledgment for Offer Periods & High Volume Orders:

When we announce offers or promotional sales, the sudden influx of customers and orders creates high-volume production demands for our business. Customers purchasing during these periods acknowledge and accept the following risks that may cause production delays:

  • Production Capacity: Sudden surge in orders during offer periods may exceed our manufacturing capacity, leading to extended processing times
  • Product Availability: High demand may quickly exhaust our fabric inventory, requiring procurement of new materials which may cause delays
  • Climate & Weather Issues: Monsoons, extreme weather conditions, or natural disasters may disrupt manufacturing and supply chains during peak order periods
  • Supply Chain Disruptions: Vendor delays, transportation strikes, or logistics issues beyond our control become more critical during high-volume periods
  • Quality Control: Increased order volumes require additional quality checks to maintain our standards, potentially extending delivery timelines
  • Festival Seasons: Offers during peak wedding/festival seasons compound existing high demand, significantly extending production schedules
  • Workforce Limitations: Our skilled artisans and tailors work at maximum capacity during offer periods, which may extend completion times

Customer Responsibility: Customers purchasing during offer periods must understand that the attractive pricing comes with the trade-off of potentially extended delivery times. Delivery timelines are estimates only, and Alankritha Boutique will not be liable for any inconvenience caused by delays resulting from high order volumes during promotional periods.

Non-Eligibility for Refunds/Returns

  • Products damaged due to misuse, negligence, or improper handling by the customer
  • Products returned without prior approval or without complete original packaging
  • Requests made beyond 24 hours of delivery

Governing Law

This Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Kerala, India.

Last updated: October 01, 2025